This differs depending on which iPhone model you’re using: If your iPhone is completely unresponsive or appears to be frozen, you’ll need to force a reset by holding some buttons. RELATED: Having a Weird iPhone Problem? Reboot It! Recover an Unresponsive iPhone Once your device has powered off, you can restart it by holding the Sleep/Wake button until the Apple logo appears. iPhone 7 or earlier: Press and hold the Sleep/Wake button, either on the top (iPhone 5s and earlier) or right side (iPhone 6 and 7), until “Slide to Power Off” appears, and then swipe the bar to turn off your device.iPhone 8, X, XS, XR, or Newer: Press and hold Volume Down and Sleep/Wake until “Slide to Power Off” appears, and then swipe the bar to turn off your device.It has occurred on Windows 10, 8.1, and 7. On others the issue still occurs in safe mode. On some of the affected machines safe mode will allow it to open (and then I tried eliminating all add-ons) but still have the issue. I have tried updating Acrobat Reader, Windows, and Office 365 all to their most recent versions, as well as completely uninstalling and reinstalling all of the applications (save for windows.) I've even created a new outlook profile for the users experiencing the issue but it's still happening. I have to manually close out of Outlook through Task Manager. They are all using Office365 (which would be Outlook 2016.) When they view an email in the preview pane (or open the email in its own window) as soon as you click on the attached PDF file outlook turns white and freezes. I'm an IT professional, and I've noticed in the last few days that several clients in different environments on different versions of windows are having this issue.
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